Refund & Cancellation Policy / रिफ़ंड और कैंसलेशन पॉलिसी
1. No refunds on digital products
Our e-books are digital products delivered by email immediately after payment. Once a purchase is completed and the download link has been sent, the product cannot be “returned”. Therefore, all sales are final and we do not offer refunds or cancellations for change of mind, accidental purchase, dissatisfaction with content, or not reading the e-book.
2. When you WILL get a full refund
| Situation | What we do |
|---|---|
| Payment successful but e-book not delivered — you haven't received the download link within 24 hours of payment (after checking Spam/Promotions) | We first resend the e-book. If we are unable to deliver it within 48 hours of your email, we refund the full amount. |
| Duplicate payment — you were charged more than once for the same order | The extra payment(s) are refunded in full. |
| Amount debited but order failed — money left your account but the payment shows as failed | Such amounts are usually auto-reversed by your bank/Razorpay within 5–7 working days. If not, email us and we will help trace and refund it. |
3. How to request a refund
- Email support@wellnessforyou.store within 7 days of the payment date, with the subject “Refund request”.
- Include: the email address used at checkout, transaction / order ID, payment date and amount, and the reason.
- We will reply within 24–48 hours (Monday–Saturday).
4. Refund timeline and method
Approved refunds are initiated within 2 working days of approval and credited to the original payment method (UPI, card or bank account) within 5–7 working days, depending on your bank. We do not refund in cash or to a different account.
5. Cancellation
Because delivery is instant and automatic, orders cannot be cancelled after a successful payment. If a payment did not go through, no order is created and nothing needs to be cancelled.
6. Contact
For any refund or payment question: support@wellnessforyou.store